Returns & Exchanges

At PEP Store, we want you to be completely satisfied with your purchase, which is why we offer a hassle-free 30-day return policy for all eligible items. Whether you need a different size or a full refund, our streamlined process ensures a quick and easy resolution for every customer.

1

Initiate Your Request

Log into your PEP Store account and visit the 'Order History' section to select the items you wish to return and receive a return authorization number.

2

Pack the Items

Place the unused items in their original packaging with all tags attached, ensuring you include the printed return slip inside the box.

3

Ship the Package

Affix the provided prepaid shipping label to the outside of your package and drop it off at any authorized carrier location.

4

Receive Refund or Exchange

Once our warehouse inspects the returned goods, we will process your refund to the original payment method or ship out your exchange within 5-7 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing