Frequently Asked Questions

Everything you need to know about shopping with PEP Store

What are your shipping rates and delivery times?

We offer standard shipping across the country. Orders are typically processed within 1-2 business days, and delivery usually takes between 3-5 business days depending on your location.

How can I track my order?

Once your order has been dispatched, you will receive an email notification containing a tracking number and a link to our courier's website to monitor your shipment's progress.

What is your return policy?

We accept returns within 30 days of purchase, provided the items are in their original condition and packaging. Please visit our Returns Portal to start a request.

Which payment methods do you accept?

PEP Store accepts all major credit and debit cards (Visa, Mastercard, American Express), as well as digital wallets like PayPal and Apple Pay for a secure checkout experience.

Can I modify or cancel my order after it has been placed?

To ensure fast delivery, we process orders quickly. You can modify or cancel your order within 1 hour of placement by contacting our customer support team.

Are my personal and payment details secure?

Absolutely. We use industry-standard SSL encryption and secure payment gateways to ensure that your personal information and credit card details are protected at all times.